Business Transformation through Human Resource Transformation: Empirical Study with regard to Tea Industry in Kandy District

Abstract

Today, HR is considered as an important resource than ever before since the business leaders and decision makers have identified that HR is the only resource that could make a significant difference at the end of the day since the modern business context is very competitive as well as challengeable. In such conditions any kind of a business should be aware that they should be much more innovative and flexible to be stable in such a dynamic environmental conditions. Therefore, transformation of business is crucial based on the timely need. The concept of business transformation is very much new to the business context especially in a country like Sri Lanka, since the relevant knowledge, awareness and readiness is very little. Thus, this study was focused on the impact of human resources in terms of employee knowledge, skills, attitudes, and competencies towards successful business transformation of the tea industry in Kandy District, This was an empirical study where a sample of 100 managerial and executive level officers of selected tea factories was tested based on the convenient sampling method using a self-administrated questionnaire. Findings suggest that HR indeed has a significant impact on successful transformation of business transformation. In fact, human knowledge, skills, attitudes, and competencies do contribute to transform the tea industry in Kandy District where employee attitudes and competencies were found to be more significant compared to employee knowledge, and skills. There should be continuous efforts taken to maintain and upgrade the level of business transformation while considering the need and availability of factors other than HR