Students satisfaction with library services in an academic library: specialreference to trincomalee campus

Abstract

Academic libraries play an important role in the institutions they serve. The core objective of academic libraries is to support the parent institution to achieve its objectives. The purpose of the study was to identify the information needs of graduate students and assess the satisfaction level of the students towards the library services. Upon the basis of findings strong user oriented hands on training are recommended, as majority of the first year students from both faculties are lack of ICT skills. Better ICT skills are a must for effective handling of EIR, Therefore, in order to raise the awareness in accessing EIR, more vigorous campaigns are of dire necessity. It can be suggested to both libraries to revive modes and timing of providing access to EIR. Future research is required to identify particular group of students who are indeed in need of training, in order to improve ICT skills.