http://ir.lib.seu.ac.lk/handle/123456789/4124 Tue, 14 Apr 2026 22:44:03 GMT 2026-04-14T22:44:03Z http://ir.lib.seu.ac.lk/handle/123456789/4993 Title: Relationship quality and customer loyalty: a study in the banking clients in Sri Lanka Authors: Hilal, Mohamed Ismail Mujahid Abstract: The objectives of the study is to explore the effect of relationship quality on the customer loyalty among banking customers and to identify the factors that mostly influence on the customer loyalty among banking customers. In order to meet the objective, researcher used a questionnaire survey to collect data from 225 banking customers in the Eastern province of Sri Lanka. Data were analyzed using multiple regression. Analysis revealed that trust, commitment, satisfaction and communication are important for banking sectors to create customer loyalty. Tue, 01 Jan 2019 00:00:00 GMT http://ir.lib.seu.ac.lk/handle/123456789/4993 2019-01-01T00:00:00Z http://ir.lib.seu.ac.lk/handle/123456789/4125 Title: Effect of YouTube usage and marketing communication on brand preference. Authors: Mubarak, Kaldeen; Hilal, M. I. M. Abstract: The universal usage and marketing communication based on the information and communication technology (ICT) avenues have impact of the lives of youth and in their buying behavior. The tenacious practice of ICT platforms such as social media, particularly digital video sharing conduits such as YouTube, amongst the youth associate has befitted an imperative marketing communication platform for marketers to influence this elusive focus segment. The widespread practice of YouTube has engendered billions in promotional interaction created income and impact on buying behavior of youth, but there is inadequate scholastic investigation in relations to the effect of digital video partaking in developing economies, predominantly concerning the impact of online usage and demographic factors among youth. This study investigates the effect of YouTube usage and marketing communication on attitudinal retorts and the influence on brand predilection, as well as the impact of usage and demographic elements on the attitudinal connection. A questionnaire survey was conducted among 300 respondents, and the hypothesized associations were estimated via structural equation modelling (SEM). The results of this study divulge a favorable association between affective responses of use factors and brand preference as a result of YouTube usage and marketing communication, making a notable contribution to the limited YouTube review on attitude-to-advertising theory in emerging nations. The research also contributes in the diminution of the theorical-industry practitioner gap through identified online usage elements and its impact on brand preference. The study supporting the institutions in a healthier way to cognize youth in the process of strategizing most impressive and effective marketing communication campaigns on video sharing platforms. Tue, 01 Jan 2019 00:00:00 GMT http://ir.lib.seu.ac.lk/handle/123456789/4125 2019-01-01T00:00:00Z