http://ir.lib.seu.ac.lk/handle/123456789/4376 2026-04-14T22:46:35Z 2026-04-14T22:46:35Z Mohamed Hussain Thowfeek and Navaneetha Veerapathiran http://ir.lib.seu.ac.lk/handle/123456789/4378 2021-10-18T19:34:56Z 2018-01-01T00:00:00Z

Title: Users’ Perceptions on the Effectiveness of e-banking: A reference to the State Banks in Batticaloa, Sri Lanka Authors: Mohamed Hussain Thowfeek and Navaneetha Veerapathiran Abstract: . The electronic banking system has become more prevalent in all commercial banks in Sri Lanka. The primary goal of the introduction of e-banking is to reduce costs, increase efficiency and profitability and fulfil the banking needs of customers who want ubiquitous banking services. The research was undertaken to study the perceptions of the customers of state banks about the factors influencing the effective use of e-bank. The analysis of primary data collected through a questionnaire survey from e-banking customers showed that e-banking was mostly used to check account details, pay utility bills and transfer funds. Although the six factors such as accessibility, convenience, reliability, security, design and charges were found to have a significant impact on the effective use of e-banking, the e-banking users perceived three factors, such as security, accessibility and reliability, as vital to their effective use of e-banking. This study is beneficial to bankers in understanding customers ' perception of e-banking effectiveness since the research predicted factors that have a greater impact on the use of e-banking facilities.

2018-01-01T00:00:00Z Mohamed Baseer Fathima Humaitha and Samsudeen Sabraz Nawaz1 http://ir.lib.seu.ac.lk/handle/123456789/4377 2021-10-18T19:35:42Z 2018-01-01T00:00:00Z

Title: Undergraduates’ Intention to Use Cloud Computing Services for Academic Purposes Authors: Mohamed Baseer Fathima Humaitha and Samsudeen Sabraz Nawaz1 Abstract: The paper presents to analyse behavioural intention of undergraduates to use cloud computing services for academic purposes at South Eastern University of Sri Lanka. This study was used Venkatesh et al.’s (2003) unified theory of acceptance and use of technology (UTAUT) which analysed that the constructs of UTAUT including performance expectancy (PE), effort expectancy (EE), social influences (SI), and facilitating conditions (FC), are strong predictors to, or have positively influence on behavioural intention to use cloud computing services for academic purposes among the undergraduate students. However, moderators of UTAUT model are excluded for this study. The UTAUT constructs for this study are used and analysed using structural equation modelling (SEM) through partial least squares path modelling (PLS-SEM). Survey questionnaire through Google Forms shareable link was distributed to 394 participants. 23 responses out of 394 responses are rejected because of insufficient answers. SmartPLS 3 software was used for analysing the data. The path coefficient (β) of PE, EE, SI, and FC are 0.27, 0.279, 0.181, and 0.196 respectively. Therefore, findings of this study concluded that there are significant positive effects of the constructs (PE, EE, SI and FC) on behavioural intention to use cloud computing services among undergraduate students at South Eastern University of Sri Lanka.

2018-01-01T00:00:00Z